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Sheriff's Office

911 Communication Supervisor

911 Communication Supervisor

The Harney County Health Department has a job opening for a Tobacco Prevention Coordinator.

About the Position

This is a supervisory position with administrative responsibilities, which requires the application of management and organization principles and specialist knowledge in communication methods, systems, and procedures. Work may be performed in stressful situations. Supervisor is required to interpret and apply extensive knowledge of federal, state and local laws and regulations, which apply to situations involving the numerous aspects of the communications center. Tasks are governed by established policies, procedures, statutes and regulations. Supervisor is responsible for training and supervision of highly trained professionals in the field of 911 telecommunications and is responsible for ensuring that all agency activities are performed efficiently.

Supervisor establishes and maintains close working relationships with county officials, 911 board members, other emergency service agencies and the community in an effort to meet the needs and desires of the community and communications center.

Works under the general direction of the Sheriff and/or designee and may receive instructions involving the administrative and/or daily operation of the communications center. Activities are reviewed for adequacy of professional judgment, compliance with policies, and achievement consistent with the goals and objectives. Supervisor performs complex operations with considerable latitude for independent actions and decisions. Errors in judgment or irresponsible behavior by the supervisor or other employees may have a major impact on the financial situation of the department, the safety of emergency responders and/or public safety. Judgmental errors could also initiate legal actions against the county and may involve personal legal liability.

Job Functions

The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.

Supervise all Sheriff’s Office activities within the communications center. Assumes the duties and responsibilities of other administrative members in their absence (as assigned by the Sheriff).

Ensure that the Sheriff and/or his designee are fully and accurately informed of all unusual, serious, or difficult problems.

Screen all recruiting, hiring and promotional procedures within the communications center, resulting in a selected recommendation to the Sheriff and/or designee.

Supervise assigned employees and make recommendations in administrative staff meetings on personnel actions such as hiring, termination, discipline, and promotions.

Evaluate assigned employees on their job performance frequently and review all personnel performance evaluations from the communications center. This may include interviewing and reviewing citizen complaints regarding assigned employees.

Develop, implement, and monitor Sheriff’s Office programs of the communications center, the budget expenditure as well as short- and long-range goals and objectives of the Sheriff.

Provide assistance to the Sheriff on matters pertaining to administrative activities, including preparation of varied and complex reports, budget preparation, contracts, surveys, statistical data gathering and daily operational reports.

Direct and maintain all communication center files.

Coordinate and oversee the communications center; performing duties in the communications center as needed and any other duties as assigned.

Provide Sheriff’s Office employees with technical and/or professional assistance as needed. Coordinate all training and development for all assigned members.

Develops and implements policy and procedures as directed by the Sheriff.

Establish and maintain positive working relationships with other local and county officials, state and federal officials, social services agencies, and community members in an effort to meet the goals and objectives of the Sheriff’s Office.

Job Qualifications


Requires possession of a Department of Public Safety Standards and Training (DPSST) Advanced Certificate and the ability to obtain a Supervisory Certification within one year of appointment. An Associate’s degree, Bachelor’s degree or any satisfactory equivalent combination of experience, training or record of continuing education.


Requires thorough knowledge of all phases of administrative policy work, communications center operations, and the ability to effectively communicate that knowledge and experience to others. This includes long and short-range planning and implementation through procedural analysis to accomplish the goals and objectives of the department.

Requires thorough knowledge of principles and practices of call taking, dispatch procedures, employee relations, and the care and control of the communications center and records systems. Working knowledge of related communications equipment.

Thorough knowledge of the communications center and all policies, procedures, communications systems, and state and federal criminal laws pertaining to the communications center.

Must be able to perform in areas of the communications center and supervised the assigned personnel in daily activities and training. This includes short- and long-term planning to accomplish with continuity, the goals and objectives of the Sheriff’s Office.

Ability to prepare and submit comprehensive reports for the assigned area of responsibility for the purposes of departmental budgeting and management. Ability to analyze complex communications center and administrative problems in the communications center.

Physical Abilities: Work is performed in an office environment which may require color identification, hearing voice conversation, requires speech and auditory abilities to carry on conversations and project voice in a training environment, keyboarding, lifting up to 50 pounds, sitting and walking. Must have full use of both upper extremities.


Must perform all duties of a Communications Specialist.

Department of Public Safety Standards and Training (DPSST) Telecommunications and EMD Certificate and the ability to obtain a Supervisory Certification within one year of appointment.

Requires a valid Oregon driver’s license.

Application Closing Date & Time

This position is open until filled. To apply through Indeed go to this link:

or Applications can be obtained at the Harney County Sheriff’s Office located at 485 N. Court in Burns, OR, at or

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